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The new criticism try refused since the athlete failed to answer all of our messages and you can questions more. The player verified receipt of your own percentage, therefore we closed that it criticism because the solved. The ball player cannot withdraw her profits owed additional verification. Prior to we obtained people explanation in the casino’s top, the gamer informed us that money is successfully paid therefore we finalized the newest criticism because the “resolved”.
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Even with getting a consistent user and effectively verifying their term, the guy obtained merely generic solutions to his inquiries and you will wanted direction in the solving the challenge. The new Issues Team expanded the newest effect going back to the player, however, on account of too little interaction out of him, the brand new complaint try eventually refused. Even after requesting guidelines reviews, he encountered waits of over 16 times rather than quality. The challenge are fixed after the pro properly completed the fresh verification procedure and you will gotten his earnings. The ball player from Poland confronted problems with placing currency to their local casino membership. The new Complaints Team lengthened the newest effect returning to the ball player however, eventually was required to romantic the new complaint because of too little interaction regarding the player.
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