The ball player away from Greece knowledgeable difficulties with the brand new casino’s character techniques. He had recorded the mandatory files for their past ninety days from pastime, but their distribution had been continuously rejected instead factor otherwise guidance. Just after our intervention, the brand new gambling enterprise clarified that user should provide an original PDF document on the bank’s webpages.
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After some time, the ball player affirmed the topic was solved and the local casino had paid back the new profits. The gamer away from Germany had transferred €five hundred via Visa to your Rabona and you may obtained €964.thirty five, withdrawing €500 and leaving €eight hundred to help you withdraw the following day. Although not, the fresh €eight hundred vanished away from his membership, and you can help said it absolutely was withheld because of a bonus thing. The guy debated one to their equilibrium are zero just before depositing and you can desired help access the brand new €400. The issue try fixed even as we called the brand new casino, as well as the €400 is actually reinstated to the player’s membership.
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- Afterwards, she affirmed you to Casinia got paid the woman in full, causing the newest solution of the complaint.
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